Effective date: to be confirmed
This policy applies to payments made to Parishrama Consulting Services Private Limited ("Parishrama", "we") for services ordered through www.parishrama.com, the customer portal, the mobile app or our office. Online payments are processed by Razorpay.
1. The two parts of what you pay
Every quote shows two kinds of amounts, and they are treated differently:
- Professional fee (with GST) - our charge for the work.
- Government fees and other pass-through costs - statutory fees, stamp duty, challans and similar amounts that we pay to a government department or other third party for you, at actuals.
2. Cancelling an order
You can ask to cancel an order at any time by writing to admin@parishrama.com from your registered e-mail address, by sending a message in the portal chat, or by calling the office on +91 90085 57998. Please mention the order or quote number. The date we receive your request is the cancellation date.
What you get back depends on how far the work has gone:
| Stage when you cancel | Professional fee | Government fees and pass-through costs |
|---|---|---|
| A. Before work has started (payment made, but our team has not yet begun checking documents or preparing the work) | To be confirmed, if you ask within (to be confirmed) of payment | Refunded in full if not yet paid to the department |
| B. After work has started, before anything is filed (documents checked, drafts or applications being prepared) | To be confirmed | Refunded in full if not yet paid to the department |
| C. After the application, form or return has been filed or submitted | To be confirmed | Not refundable once paid to the department (see section 3) |
| D. After the work is completed | Not refundable | Not refundable |
"Work has started" means (to be confirmed).
For packages that run over a period (for example monthly or yearly compliance filing), (to be confirmed).
3. Government fees already paid
Fees, duty and challans that we have already paid to a government department or authority for your order cannot be refunded by us, whatever the outcome. If the department itself allows a refund or adjustment, we will help you apply for it, but the decision and the timing are the department's.
4. If the department rejects or objects
Approval is decided by the government department, not by us. An objection, a request for more documents, a delay or a rejection by the department is not by itself a ground for refund of the professional fee.
- If the rejection is caused by a mistake in our own work, we will redo and refile the work without charging our professional fee again.
- If the rejection is caused by information or documents supplied to us, by a change in your circumstances, or by the department's discretion, the professional fee is not refundable. We will tell you what can be done next and what it will cost.
5. If we cannot do the work
If we are unable to take up or complete an order for a reason on our side, we will refund the professional fee for the part not done (to be confirmed) and any government fees not yet paid to the department.
We may also cancel an order if the documents or information needed are not provided for (to be confirmed) after our reminders, or if the information given is found to be false. In that case (to be confirmed).
6. Paid twice or paid too much
If you are charged twice for the same order, or an amount is debited but the payment shows as failed, tell us with the payment reference. Banks and Razorpay usually reverse a failed payment on their own. If the extra amount has reached us, we will refund it in full within (to be confirmed) of confirming it.
7. How refunds are paid
- Approved refunds are sent back to the same account or payment method that was used to pay, through Razorpay.
- We process an approved refund within (to be confirmed) of approving it. After that, the bank or card issuer may take more time to show it in your account; that part is outside our control.
- GST on the refunded professional fee is adjusted through a credit note where the law allows.
- Payment gateway charges on the original payment (to be confirmed) deducted from the refund.
8. Changing an order instead of cancelling
If you want a different service instead, tell us before work has started. Where possible we will move the amount paid to the new order and send a revised quote for any difference.
9. Questions or disagreement
Write to admin@parishrama.com or call the office on +91 90085 57998. If you are not satisfied with the answer, you can write to our Grievance Officer, (to be confirmed), at the same address. We will reply within (to be confirmed).
Parishrama Consulting Services Private Limited
First Floor, No 02, Basaveshwara Complex, 40 Feet Road, Srinivasa Nagar, Sunkadakatte, Bengaluru, Karnataka 560091
This policy is to be read with our Terms of Service. Nothing in it takes away rights you have under consumer law that cannot be given up by agreement.