Terms of Service · Parishrama

Effective date: to be confirmed

These terms apply when you use www.parishrama.com, the customer portal or the mobile app, or when you order a service from Parishrama Consulting Services Private Limited ("Parishrama", "we", "us"). By sending an enquiry, accepting a quote or making a payment, you agree to them. Please also read our Privacy Policy, Refund and Cancellation Policy and Disclaimer.

1. About us

Parishrama Consulting Services Private Limited
First Floor, No 02, Basaveshwara Complex, 40 Feet Road, Srinivasa Nagar, Sunkadakatte, Bengaluru, Karnataka 560091, India
Phone (office): +91 90085 57998 | E-mail: admin@parishrama.com
CIN: to be confirmed | GSTIN: to be confirmed

2. What we do

We help with business registrations, GST, income tax, company-law (MCA / ROC) filings, labour-law compliance such as PF, ESI and professional tax, and trademark and other intellectual-property filings.

We are a private company that provides these services. We are not a government body, and we are not connected with any government department. Where the law says a piece of work must be done or signed by a qualified professional, such as a chartered accountant, company secretary, advocate or registered agent, that part is done by such a professional. See the Disclaimer for more.

3. How an order works

Enquiry. You tell us what you need. An enquiry is not an order.
Written quote. We send a quote that lists the service, our professional fee, GST, the government fees we expect, the advance payable and the date until which the quote is valid.
Acceptance and payment. You accept the quote and pay online. Work starts after the advance shown in the quote has been received.
Documents. You upload the documents and information we ask for in the customer portal.
Work. Our operations team checks the documents, prepares the work and files it where needed. You can follow each step in the portal and talk to the team in the portal chat.
Completion. We share the result (for example a certificate, acknowledgement or filed return) in the portal.

The quote, together with these terms, is the agreement for that order. If the quote and these terms differ, the quote applies for that order.

4. Fees, taxes and government fees

Professional fee. This is our charge for the work. GST is added at the rate in force.
Government fees. Statutory fees, stamp duty, challans, penalties, late fees and similar charges payable to a government department or authority are charged at actuals. They are passed on to you without any mark-up and are not part of our professional fee. The amount in a quote is our best estimate; if the department charges more or less, you pay the actual amount.
Out-of-pocket costs such as courier, notary or stamp paper are charged at actuals when they apply, and we will tell you before incurring them.
Work outside the quote. If you ask for something that is not in the quote, or the department raises a requirement nobody could foresee, we will send a revised or separate quote before doing the extra work.
Prices on the website, if any are shown, are indicative. The written quote is what counts.

5. Payments

Online payments are processed by Razorpay. We do not receive or store your card, UPI or net-banking credentials.
A payment is treated as received only when it is confirmed to us by Razorpay or by our bank.
We issue a receipt for each payment and a tax invoice as required by GST law.
If a payment fails but your account is debited, the bank or Razorpay normally reverses it on its own. Tell us and we will help you follow up.

Refunds and cancellations are covered by the Refund and Cancellation Policy.

6. What we need from you

You agree to:

give information that is true, complete and current, and documents that are genuine;
upload documents and answer our questions in good time, and be available for OTPs, digital-signature steps, video verification and signatures when they are needed;
check drafts we send for your approval, and tell us about mistakes before we file;
keep your portal password to yourself and tell us at once if you think someone else has used your account;
make sure you are allowed to share the details of other people (directors, partners, employees) that you give us.

You remain responsible for the truth of what is filed in your name. Departments act on the documents and declarations you provide. We are not responsible for delay, rejection, penalty or loss caused by wrong or late information from you.

7. Timelines and results

Any time we mention is an estimate. Government departments, portals, banks and other third parties decide how long their part takes, and their systems are sometimes unavailable.
We cannot guarantee that a department will approve, register or grant anything. That decision belongs to the department. We promise to do our part with reasonable care and skill.
Statutory due dates are your responsibility as the taxpayer or business owner. We will remind you where we have agreed to, but a reminder does not shift the legal responsibility.

8. Talking to us

The portal chat connects you with the sales person who handled your order and with the operations team.
For calls, please use the office number +91 90085 57998. Our staff do not give out personal numbers.
We send updates by e-mail and in the portal, and may send them by SMS or WhatsApp.
Office hours: to be confirmed

9. Your documents and our work

Documents you upload are used only to deliver the service you ordered and to keep the records the law requires. See the Privacy Policy.
Certificates, acknowledgements and other papers issued in your name are yours.
Final results are released in the portal (to be confirmed).
The text, design, logo and software of the website, portal and app belong to Parishrama. Please do not copy them or use them for another business.

10. Using the website, portal and app

You agree not to:

use another person's account, or share yours;
upload anything unlawful, forged or harmful, or any file with a virus;
try to get into parts of the system you are not allowed to see, or disturb its working;
copy or collect content or data from the site by automated means.

We may suspend an account that is misused. We try to keep the site, portal and app available, but we do not promise that they will always be available or free of errors.

11. Our responsibility to you

We will carry out the work with reasonable care and skill, through suitably qualified people.
If we make a mistake in our own work, we will correct it at no extra professional fee.
We are not responsible for loss caused by: wrong, incomplete or late information or documents from you; decisions, delays or system failures of government departments, portals, banks or payment systems; changes in law or procedure after we started; or events outside our reasonable control.
To the extent the law allows, our total liability for an order is limited to (to be confirmed), and we are not liable for loss of profit, loss of business or other indirect loss.

Nothing in these terms takes away rights that you have under law and that cannot be given up by agreement.

12. Ending an order

You may cancel an order as set out in the Refund and Cancellation Policy.
We may stop work, after telling you, if you do not provide documents or answers for (to be confirmed) after reminders, if payments are not made, if the information given turns out to be false, or if continuing would be unlawful.
Sections that by their nature should continue (fees due, responsibility, disputes) continue after an order ends.

13. Complaints and disputes

Tell us first. Write to admin@parishrama.com or call the office, and we will try to settle the matter quickly. Our Grievance Officer is (to be confirmed).

These terms are governed by the laws of India.

14. Changes to these terms

We may update these terms. The version on this page on the date you accept a quote applies to that order. For ongoing work we will tell you about important changes by e-mail or in the portal.

15. Contact

Parishrama Consulting Services Private Limited
First Floor, No 02, Basaveshwara Complex, 40 Feet Road, Srinivasa Nagar, Sunkadakatte, Bengaluru, Karnataka 560091
Phone: +91 90085 57998 | E-mail: admin@parishrama.com